FAQs

How do I contact customer service?
You may reach our Customer Service via email at ellereluxurycollection@yahoo.com.

What method of payments do you accept?
We accept PayPal, Visa, MasterCard, American Express and Discover.

How do I track my shipment?
You will receive a shipping confirmation and a tracking number via email once your order has been fullfilled and shipped.

What shipping options do you have available?
Please visit our Shipping Services page for more information on shipping options.

Do you ship to APO/FPO addresses?
We offer standard shipping to APO/FPO addresses. Unfortunately, at this time we do not offer express shipping to APO/FPO. APO/FPO orders can only ship via Standard Shipping.

What is your return policy?
Please review our full Return Policy page for more information prior to purchase.

Do you offer gift receipts?
Unfortunately, we do not offer gift receipts at this time.

What about my privacy?
We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Ellereluxurycollection.com possible and to enhance your overall shopping experience.